To what extent does the rule of the five-minute lead response actually hold true?

To what extent does the rule of the five-minute lead response actually hold true?

After completing a form, how many times have you received a confirmation message that said, "Thank you! Soon, we will get back to you on this matter. What does it mean exactly when someone says "shortly"? Immediately after a qualified lead expresses interest in your business, you should send them away so that they can be pursued by other businesses.

The average amount of time it takes for B2B sales teams to respond to a new lead is 42 hours, and approximately 38 percent of those leads never receive a response. Prior to the first meeting even taking place, there is typically a period of communication that lasts for 4.3 days. In other words, the longer you wait, the greater the likelihood that you will be passed over by the new opportunities that presented themselves to you.

It has been demonstrated through research that companies that respond to leads within five minutes or less have a hundred times greater chance of connecting with and converting opportunities.

There is a one hundredfold increase in the likelihood of opportunities being converted for businesses that respond to leads in less than five minutes.

Speed to Lead Response Times According to Industry Benchmarks


In general, the amount of time it takes for you to respond to leads will change depending on the type of lead, the size of your sales organization, and the industry you work in. You should, for instance, begin by responding to leads of a higher quality and then work your way down the queue gradually from there. While it is reasonable to expect that you will want to respond to each and every lead as quickly as possible, it is important to keep in mind the following industry benchmarks:


In terms of medical care, two hours and five minutes

Telecommunications: sixteen minutes of time

Forty-eight minutes for small businesses with 1,000 to 300 employees

1 hour and 38 minutes for medium-sized businesses with between 300 and three thousand five hundred employees

Large corporations with more than 2,501 employees: one hour and twenty-eight minutes

In the majority of sectors, the five-minute rule is not being implemented, as can be seen. When you are able to reduce the amount of time it takes for you to respond to leads, you increase the likelihood that you will be able to differentiate your brand and get in front of your future opportunity to maximize your pipeline.

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